Stephen's World - Create your own online shop

Policies

FREQUENTLY ASKED QUESTIONS

ADDITIONAL COSTS

There are additional costs (beyond paying for my services) which are required to run an ecommerce website. The pricing on Stephen's World is only for my help as a setup expert. I am happy to discuss any additional fees you may incur before purchasing.

PRO BONO WORK

If you can prove that you're a registered non-profit organization, I may be willing to help you with your site pro-bono. This depends entirely on my current work load, as well as how much help you need. For more details, please email at support@stephensworld.ca.

ACCEPTED PAYMENT METHODS

I currently accept payments by Credit Card (via PayPal), or Interac E-transfer. If you're Canadian then I would prefer you to pay via Interac E-transfer in order to avoid processing fees - please contact me for more details if needed.

ONLY SHOPIFY

At this point in time, I exclusively work with Shopify's eCommerce platform. Even if you're not selling products online, and just need a basic content website, I can customize your chosen theme to remove the eCommerce parts. For websites not yet selling online, Shopify offers a competitively priced hosting option for $14/month. If you're currently hosted on another platform/service, I would be more than happy to discuss the migration to Shopify, and the options available to you.

REFUNDS

Due to the nature of the services I offer, all sales are final (no refunds). In the event of an error/delay on my end (which almost never happens) or if I am unable to complete a task/job, you will be offered a 'store credit' in proportion to the amount of uncompleted work. With that said, I will do everything I can to ensure you are happy with your purchase, and I will be as fair as possible when dealing with refund/credit requests. Customer satisfaction is my top priority! Please don't hesitate to reach out if you have any questions.

SUPPORT METHODS

I work exclusively via email. This allows me to support many merchants and work on multiple projects simultaneously. It also allows me to easily maintain a paper-trail of all projects I work on, which I often rely on due to the volume of customers I work with. I aim to always respond to every email within 24 hours, but it can sometimes take longer -- especially if you message me on the weekend. If you need immediate help, I would encourage you to reach out to Shopify's support directly.

EXPECTATIONS

MUTUAL RESPECT.

I promise to always be professional and respectful, and in return, you must do the same. Please do not swear at me, send me angry emails/messages in all capitals, or otherwise be abusive. Failure to show respect and remain professional will result in the termination of your service(s) - with or without a refund.

WORK WITH ME, NOT AGAINST ME.

Sometimes things don't work exactly how we want them to work. It's my job as a setup expert to find workarounds to these situations, and for the most part, I'm very proud of my ability to do so. In the event that something cannot be done in the way you're describing - I ask that you work with me to find an alternative way of doing things.

SHARE THE LOVE.

If you are happy with the services provided, and you happen to know someone else who's looking for an online store or website - send them my way. Referrals are my #1 source of new clients and it means the world to have a happy customer sharing their positive experience with others! Referral discounts can be arranged.