1. staff account login details - for me to access your current ecommerce admin

2. login credentials to your domain provider - so I can edit your DNS settings

3. ftp access credentials (if your site is privately hosted) - to install a migration bridge

4. which theme/template you would like to use - but don't purchase one yet

1. which theme/template you would like to use - but don't purchase one yet

2. an inclusive list of all your product categories and subcategories

3. graphics - slideshow images, logo, banners, badges, etc.

4. content for pages - about, contact, policies, etc.

5. domain name purchased - I recommend using GoDaddy

6. your product details organized in a spreadsheet - name, sku, price, description, link to images, variants, categories/tags, inventory, weight

1. which theme/template you would like to use - but don't purchase one yet

2. any new content (images, videos, text) for your homepage, content pages, or collections/products

3. list of any new features/functionalities that you're looking to add

4. list of any apps that you're currently using, which need to be re-setup/installed

1. a detailed summary of the task(s) you're looking to have done

2. any additional information that you think I may need to keep in mind when completing the task(s)

✔ migrate your products from another platform
✔ migrate your collections from another platform
✔ migrate your orders from another platform
✔ migrate your customers from another platform
✔ migrate your pages from another platform
✔ migrate your blog posts from another platform
✔ adding new products
✔ creating new collections
✔ set up navigation menus
✔ set up theme (site template)
✔ set up any pages you need
✔ set up any apps you need
✔ set up shipping rates
✔ set up local delivery
✔ set up in-store pickup
✔ set up tax rates
✔ set up markets
✔ set up store legal policies
✔ set up checkout settings & notifications
✔ set up brand settings
✔ set up notifications settings
✔ set up digital gift cards
✔ assist with payment gateways
✔ adding staff accounts
✔ adding store locations
✔ translating store into multiple languages
✔ domain DNS changes (to point your domain to Shopify when ready to launch)
✔ content proof-reading for proper grammar & spelling
✔ fielding any questions you have about the platform after launch
✔ making recommendations on apps and how to accomplish things

+ monthly Shopify fee, including any apps needed (~ $50 - $150 USD per month)
+ purchasing a theme (~ $180 - $485 USD, one-time fee)
+ any advanced custom coding modifications (for those I recommend HeyCarson.com, ~ $110 USD per task)
+ graphics creation (for those I recommend Fiverr.com, ~ $25 USD per image)
+ advertising/marketing (ex. Facebook/Google ads)

All sales are final, regardless of if the project is completed or not. If you choose to cancel the project, or walk away at any point during the setup process, no refund will be issued. I cannot guarantee that you will make any sales, as that completely depends on your own marketing and advertising efforts. I cannot guarantee that your site will score high on Google's PageSpeed Insights, or that you will rank on the first page of search results. If for any unforeseen reasons, the site cannot be completed on time, no refunds will be given.

I have to note the above, to protect myself, as I can't afford to work on projects for multiple weeks for free. I have never had a situation where a project hasn't been completed, or where I've drastically missed a deadline (with the only exceptions being in a couple of cases where a client has gone MIA for personal reasons, thus delaying the project on their end). I take my work very seriously, and I always act with maximum professionalism. So with that said, I promise to do my absolute best to complete your project, to the highest quality possible, within your deadline for completion.

It's important to note that I work primarily via email. Aside from an initial call/chat at the start of the project (for new stores & migrations only), we will be communicating exclusively via email. This allows me to easily share links, screenshots, and videos - as I provide updates throughout the project. It also allows us to work async, meaning that we don't need to be online at the same time throughout the project. This is important on my end, as I work with clients from all over the world, and I need the flexibility of schedule in order to successfully work on multiple projects at the same time. With that said, I pride myself on my response times, and I will always reply within 1 business day, or else sooner.

I normally require payment in full, before starting your project. In some cases (for larger projects) I will allow the project to be split into more than one payment - this is something that would need to be negotiated before you place your order.

If I were to take your money and run away, it's very easy for you to get your money back, by filing a claim with PayPal. However, it's very hard for me to enforce payment, if a client decides to walk away or not pay at the end. For those reasons, I normally require full payment at the start.

Absolutely! As I go through the setup process, I will share with you (via email) what I have done, either via links or screenshots, and then you can let me know if anything needs to be changed or edited. Most of the time, I'm able to get things working to my clients' satisfaction within 1 or 2 edits.

I normally quote ~30 days for completion, though some projects may take less or more time. Since I'm paid per project, and not per hour, there is no benefit to me taking longer than necessary to complete your project. I will do my best to complete things as quickly as possible (without cutting any corners).

I am pretty flexible when it comes to changes and additions throughout the project. If it's something small that you'd like to add, then there's usually no problems in doing a bit extra. It's only if things drastically change that we would have to consider project scopes and fair use of my time. I handle all additional requests on a case-by-case basis, and most of the time I can accommodate additional requests at no extra charge.

It's hard to say how many hours a given project will take, as each project is unique and has different requirements.

I do not charge an hourly rate. It doesn't make sense for me to charge per hour, as I'm very efficient at my work. I would essentially be earning less than I'm worth, as I can get most things done quicker than other Experts.

As I work exclusively with Shopify, I know the platform very well. Other Experts may support a variety of platforms, so they may not be as well-versed with Shopify, since they spread their time over multiple platforms. The only times that I work with other platforms, is when my clients are leaving them for Shopify. I know just enough about the other platforms to be able to get data off of them, but I focus the bulk of my attention on learning and staying up-to-date with Shopify exclusively.

A 'development' store is essentially a new Shopify store/account which is in a perpetual trial period. It allows us to setup a large portion of the site, at our own speed (no time limitations), and without being charged Shopify's monthly fee. It's worth noting that development stores cannot process sales (or else folks would just use development stores, and wouldn't have to ever pay monthly fees). Any development store can be instantly turned into a regular paid store, by selecting a monthly Shopify plan.

I normally prefer to start on a fresh store, but if you would really like me to work off of an existing store, then I can do that.

After your store is launched, if you have any questions about how things work, where to find specific settings, want recommendations on apps or best practices -- then you can reach out to me (via email) and I'll help you, for the length of your support period, at no additional charge.

Yes, I work with clients from around the world.

Yes, building Shopify websites is how I make the bulk of my income. 

I live and work out of Maple Ridge, British Columbia, Canada.

I am regularly available from 12PM to 8PM (Pacific Time), Monday - Friday, minus all Canadian statutory holidays.

Sometimes, I do. It kind of depends on the holiday, or if I have any plans for the weekend. If you'd like to launch your new store on a weekend, then I can accommodate that request (you just need to let me know ahead of time).

Shopify does have 24/7 live support channels, where you can speak to an actual Shopify employee, if something is going wrong with your store. It's very rare though, that anything can go wrong with a store. Unless you've deleted something vital, or have been hacked, then your store can't really break down on itself.

No, you do not need to show either of these at the bottom of your site. By default, I will add the "Designed by SW" text to the bottom of each site I do. You're welcome to request that either (or both) of these to be removed though.

No, you don't have to leave a review. With that said, reviews are my livelihood. Without reviews, I do not get ranked in the Shopify Experts search results, and thus, don't get any leads for future projects. I need reviews, in order to continue to get leads from Shopify, so I would strongly encourage and ask for you to consider leaving a review at the end of the project.

No, your site does not have to be featured on the homepage of Stephen's World. You can ask to be removed from my homepage at any time. However, it's worth noting that it's mutually beneficial to have your site on my homepage, as it allows me to show off my work to prospective clients, and it provides you with a valuable backlink (which can help your SEO).

No, I am technically a freelancer, so I am my own boss. However, Shopify does provide me with leads for projects, based on my past setup and migration history. I rely almost exclusively on the Shopify Experts leads system for finding clients/work.

For stores that I create from scratch, Shopify does pay me a percentage of their monthly fees, for up to 3 years. Aside from that, no, Shopify does not pay me a salary or retainer for being a Shopify Expert.

I do not have an official discount or commission system for referrals. However, I am open to this, especially if you think you can refer more than one person. Please reach out to me via email, to discuss possible commissions and discounts for referrals.

No, I do not make any kind of kickback or commission from any of the apps or themes that I recommend.