A bit about me
I'm an eCommerce web designer and tenured former Guru (2015-2017). With the experience of over 11,000 support interactions - and making more than a dozen Shopify stores from scratch - you can trust your site to be in savvy hands. If you're looking for someone to listen to your ideas then look no further. Customer satisfaction is my top priority, as I have no trouble going the extra mile to get things done just right.
Pay per task
Need help with just one thing? You can hire me to solve, fix, or setup individual small tasks for a reasonable price.
Subscriptions
Subscribe to on demand monthly support. Get the help you need when you need it, without breaking your budget.
Full Website
Have me work my magic and setup an entire site from scratch with the same love I would show my own store.
Pay Per Task
CUSTOM TASKS
I currently offer 31 approved small tasks to pick from. Don't see your task listed in the list of options? Purchase a custom task and then submit more details by clicking here.
PER TASK ≠ PER HOUR
I can be hired to complete individual small tasks for a reasonable price. All tasks must take me no longer than one hour to complete as the rule of thumb. If your custom task will take longer than 1 hour to complete, it will most likely be split into multiple smaller tasks, or worst case, declined.
Per Task ≠ Per Hour. One task does not guarantee an hour of design/setup time - meaning you can't load me up with 3-5 tasks and hope I can do them all in an hour. See the Small Tasks FAQ for more details and examples.
CREATE A STAFF ACCOUNT
For almost every option listed above, I will need access to your Shopify store in order to complete the task.
1. From your Shopify admin, click Settings, then click Account.
2. In the Staff members section, click on Add a staff member.
3. Enter a first name, last name, and email address.
Support Subscriptions
HOW IT WORKS
- Choose a support subscription option from the drop-down menu above. Pick an annual plan for 10% off your total subscription costs.
- Put in your email address that you want to use for sending me questions (and you'll provide this email before starting live chats).
- Complete checkout on PayPal using your bank account (if you're registered with PayPal) or major credit card (MC, Visa, AE, etc).
- Contact me anytime you need help with your Shopify store/website, via live chat or email (support@stephensworld.ca).
TASKS PER MONTH
All subscriptions include set number of tasks per month. Please see the Small Tasks FAQ for more information on what qualifies as a small task. Any unused tasks do not carry over into the next month. Unlike most Shopify Experts, I do not restrict tasks to one store per subscription - this means you can potentially have me do each task on a different store.
DISCOUNTS
If you have purchased a full store/website setup package, you may qualify for a subscription discount. Please reach out to me for more details via either the widget in the bottom left-hand corner of the site, or email at support@stephensworld.ca.
PRIORITY SUPPORT
I do my absolute best to respond to all requests in a timely matter, but if you're looking for extra fast responses, you can gain priority in my work load queue by signing up for a quarterly or annual subscription. Essentials subscribers get increased priority, and Premium subscribers get the highest priority. I pride myself on time management, and believe I have a great system in place for getting back to customers/clients as quickly as possible. However, during holidays or sales events (BFCM, Christmas, etc.) this extra bit of priority could make the difference between waiting a full day, or only a couple of hours.
CANCELLATIONS
My idea behind the support subscriptions is to be able to offer repeat customers a discount if they're purchasing multiple small tasks per month. For this reason, I will not be able to refund subscriptions if I've already completed any tasks for you. With that said, you can always cancel your existing subscription to prevent the recurring renewal. Additionally, if I haven't done any tasks for you yet, and you're within 48 hours of choosing a paid plan, you can request a refund. Please contact me via the widget in the bottom left-hand corner of the site, or via email at support@stephensworld.ca, to request a refund.
CUSTOM SUBSCRIPTIONS
If you need more than 5-10 tasks per month, the ability to request large tasks, a fixed subscription length (not recurring), or the ability to call my personal number in the middle of the night for immediate support - then you may be interested in signing up for a custom support subscription. For more details, please contact me via the widget in the bottom left-hand corner of the site, or via email at support@stephensworld.ca.
Order a Website
FULL WEBSITE PACKAGES
See the FAQ Page for more information on purchasing a full online store or website setup package. Custom Packages are available - please contact support@stephensworld.ca for more details.
Once you've purchased a package, please submit more details by clicking here.
* Unlimited: meaning as many as I can do within a 1-month time period
Testimonials
Stephen provided exceptional customer service and actually listened to what my problem was instead of offering me a stale response. He is a good problem solver. Thank you.
Stephen knows his stuff! He was great with his customer service but also very well versed with the product. He provided a very handy work-around that he said he's had to use on his own personal website. Thanks Stephen!
Stephen was amazingly helpful! I threw a few tough questions at him, and he answered everything quickly and clearly. He was super-friendly and courteous. Excellent!!
Excellent customer service. Helped me with Shopify platform and saving me money on transactions and set up time through the payment gateway. Very happy.
Stephen is one of the best phone support people ever, really at any company. He understood the issue, quickly resolved it, and answered a long list of other questions. Seriously, an asset to your company. If we ever grow large enough to require a phone support team, I will try to poach him from your company, he is that good. Thank you,
Stephen ROCKED!!! He was so friendly and so helpful. He got my domain name working and my new store is up and running just the way I wanted. He knew exactly what needed to be done to fix my problems. YAY!
Stephen was such a wonderful help to me tonight. He had new insights to share with me and guide me about applications. I felt that this was an extremely knowledgeable man and that I was lucky he was my Guru tonight. I learned a great deal and am grateful for his guidance. Sincerely,
I am truly impressed with Stephen. Even though my question was outside of the scope of his official training (which is where the chat session would have ended with SO many other companies), he tried to help. You have a great team member there.
Yes, Stephen was soooo helpful!!! I really appreciate that! He gave me hope for my website and some answers to questions which I was needing to hear. Highly recommend him! and...he even followed up with me! That is truly amazing. I can tell he wants me to be successful! How good is this??
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