I have three main expectations for all customers/clients ordering my services:

Mutual respect. I promise to always be professional and respectful, and in return, you must do the same. Please do not swear at me, send me angry emails/messages in all capitals, or otherwise be abusive. Failure to show respect and remain professional will result in the termination of your service(s) - with or without a refund, depending on the situation. 

Work with me, not against me. As is the nature of online stores & websites - sometimes things don't work exactly how we want them to work. It's my job as a web designer to find workarounds to these situations, and for the most part, I'm very proud of my ability to do so. In the event that something just cannot be accomplished, in the way you're describing, I ask that you work with me to find an alternative way of doing things. 

Share the love. If you are happy with the services provided, and you happen to know someone else who's looking for an online store or website - send them my way! Referrals are my #1 source of new clients and it means the world to have a happy customer sharing their positive experience with others! If you're a social influencer or have a popular blog/following and you wish to discuss affiliate options for referrals, please contact support@stephensworld.ca for more details. 

Due to the nature of the services I offer, all sales are final (no refunds). In the event of an error/delay on my end (which almost never happens) or if I am unable to complete a task/job, you will be offered a 'store credit' in proportion to the amount of uncompleted work.

With that said, I will do everything I can to ensure you are happy with your purchase, and I will be as fair as possible when dealing with refund/credit requests. Customer satisfaction is my top priority! Questions about the refunds policy should be sent to: support@stephensworld.ca.

My office hours are from 12PM - 8PM (PST), Monday to Friday, excluding Canadian statutory holidays. I can make myself available if you need something done on the weekend or before 12PM, but you will have to let me know in advance.

HAVING TROUBLE OR NEED HELP?

If you're not sure what options to pick, don't hesitate to ask for help, but please read through the other tabs first before reaching out via email (to save us both time). You can get in contact via email (support@stephensworld.ca) or by using the red widget in the bottom left-hand corner of your screen.

PRODUCT SOURCE

The most important part of a store setup is, of course, adding the products. Stephen's World offers setup packages with four options for importing products.

You will add products yourself:

This is exactly what it sounds like, but don't worry, I will be here to help out if you need it. I can provide step-by-step instructions for how best to add your products, based on how you want the store to operate. I always offer to double-check the first handful of products you add, just to make sure they're being created/imported correctly. Adding the products yourself will save you a fair amount of money in terms of the setup costs.

Sell products from AliExpress.com:

From my experience as a Guru and as an Expert, drop-shipping is the most common form of ecommerce stores. AliExpress.com is a perfect supplier for new entrepreneurs just getting started with ecommerce and/or Shopify. They provide a large variety of products to pick from at very low wholesale costs, so that you can actually make decent profit on each order. If you decide to go this route, simply find products you want to sell by browsing the AliExpress website, and when you find ones you like, make note of the product page's URL. Provide me with a list of all the products you wish to sell, and I will handle the rest -- it's that easy!

Migration from supported platform:

Are you already selling on another platform, and want to make the switch to Shopify, but don't have the time to manually re-enter all of you products and setup a new store? No problem! Simply choose the migration option, when purchasing a setup package, and then provide me with your login credentials to your current platform. I work with only the highest-quality Shopify Partners to make sure each migration is as accurate as possible. Each eCommerce platform does have subtle differences which can make the migration process tricky, but the custom websites offered at Stephen's World aim to make things a cake-walk for you! Supported platforms include: Big Commerce, Woo Commerce, Wix, Magento, Square Space, Big Cartel, WordPress, & Go Daddy.

Shopify-formatted CSV spreadsheet:

If you have more than 100 products then your best bet for having them added to the store would be to do a import via CSV spreadsheet file. Many suppliers and other ecommerce platforms offer a CSV file with all of the product details to download. You will need to edit the formatting of this CSV file to match Shopify's standards in order for me to accept it. Click here for an example Shopify CSV spreadsheet, and see here for more details.

CUSTOM STORE SETUPS

NUMBER OF PRODUCTS

Most successful stores online (unless you're Amazon) focus in on only a handful of products. It's a lot easier to market your business if it's very clear what you're selling. With that said, there are businesses that thrive in large volumes of varying products, especially in the B2B space. Whatever your needs are, Stephen's World offers a tailored setup package for you.

LOGO

Every eCommerce store needs a logo -- this really isn't an option. There's nothing worse for your branding than having customers arrive at your store while sporting a plain-text Times New Roman logo. Having a logo allows you to give your business and brand a personality. Websites without professional logos are much less successful, and it's hard to develop trust with your customers when your site and logo look unprofessional. Allow me to generate a simple - yet professional - logo for your site, or alternatively, provide me with one to use. If you add the logo option to your order, I will ask for a bit of guidance on what you're looking for (style, colours, etc) but you must be flexible in terms of the end result. Graphic work is a tricky business, and if you're super-picky about how you want the logo to look - or you want something very complex/advanced - I recommend reaching out to a dedicated graphic artist instead, for the best results.

PICKING A THEME

At the time of writing this, Shopify has 70 themes to pick from (with 10 of them being free). I recommend visiting The Shopify Theme Store and browsing through each of the themes listed, to find the one you like the best.

ADDITIONAL CONTENT PAGES

Included in each setup package is an About Us page, Policies page, and Contact Us page.

Purchase additional pages for:
- coming-soon/password/landing page
- look-books
- informational pages
- event pages
- custom form pages
- FAQ pages

Content pages are not the same as product pages, collection pages, your site's homepage, blogs, the cart, or checkout. If in doubt, simply email me at support@stephensworld.ca and I will clarify if you need to order any additional content pages.

BLOGS

Blogs are a great way to sync lifestyle with product. If you enjoy writing about your products, how you use them, or what your company is up to -- a blog can be an effective way to bring customers back to your site, even when they're not planning on buying anything (which you can then leverage into making more sales). I'll keep things honest here though, blogs are a lot of work to manage and maintain. Ideally, you'll want to publish one post every couple of days, or at the very least, one per week. Luckily, we're in an era where relatively cheap content writers are easy to find (depending on your niche/category). I personally recommend checking out Fiverr.com if you're looking for cheap but high-quality blog writers for your team. Note: I do not offer a blog/content writing service at this time.

APPS

Apps are simply add-ons for your Shopify store that will allow for additional functionality, not included within the basic platform itself. Apps are made by third-party developers, but vetted and approved by the Shopify app team. There are currently hundreds of apps to pick from on The Shopify App Store so I've listed some of my favourites (and most popular) apps to pick from. Please take the time to look-up each of the apps listed in the form to see if they would be a good fit for your business, and then check the boxes next to each app you want added. It is worth noting that apps are not required, and you're certainly welcome to order a setup package without any apps (or alternatively, save some money by adding them yourself once the site is launched).

FACEBOOK SALES CHANNEL

If your business has a page on Facebook then this sales channel is a must-have. The Facebook Sales Channel allows your customers to browse a selection (or all) of your products directly on your Facebook business page. Each product listed will have a direct link back to your site, which can lead to some easy conversions.
Please note: you must be selling physical products (that require shipping) in order to list them on Facebook -- digital products are not allowed by Facebook and can result in restrictions being placed on your business page.

ADDRESS AND PHONE NUMBER

The reason I ask for these pieces of information is mostly because they're required by Shopify, for security, legal, and confirmation purposes. I do need a physical address to setup the tax rates, so even if you're starting an online-only business, an address is necessary. If you're 100% against providing me (or Shopify) with your business/home address, I would recommend renting a PO Box from your local post office. For the phone number, choose whether or not you want it added to the website for customers to see, or else keep it private. It is worth noting that I simply copy and paste - what you provide - into Shopify (so you will want to make sure it's accurate).

STORE CURRENCY

Your Shopify store must have a main/default currency. Each store is tied to a currency, set in the general settings. This will be the currency that your customers will check-out in. It is definitely possible to add a currency converter to your site, so that customers can view the product prices in their native currency, but they will still need to checkout (pay) in the currency of your store. This usually isn't an issue for international customers, as all major credit cards (and PayPal) do support currency conversions. However, if you do need to be able to sell in multi-currencies, you will need to have multiple stores (one for each currency). If you decide to go this route, please reach out to me before ordering to discuss discounts on the price of the additional stores (as well as how to sync them up and direct customers to the right store).

PAYMENT METHODS

In order for your customers to pay for their orders, you will need to have one or more payment methods set up. The portals through which customers pay are referred to as Payment Gateways. I recommend using Shopify Payments which allows you to accept Visa, Mastercard, American Express, Apple Pay, and Shopify Pay. Additionally, you will most likely want to accept payments via PayPal as well. If you're looking to use other payment gateways (not included in the list from the form), please leave a note in the additional comments section (second-to-last question in the form). If you have any questions about what payment methods and/or gateways you should support, don't hesitate to reach out to me via email for more details.

SHIPPING RATES

Shipping rates need to be setup for the store as a whole, rather than by specific product. There is an app called Better Shipping that allows for setting product rates per individual product (in addition to the regular shipping rates settings), but I do not support that app at this point in time (you can add it yourself after the site is launched). You have three options for setting up shipping rates: by weight, by price, or by carrier calculated rates. This last option essentially pulls live shipping rates from the shipping provider of your choice (Canada post, USPS, UPS, or FedEx). If possible, I recommend going with the Carrier Calculated Rates option (if possible) as it will be the most accurate and prevent your customers from overpaying on their shipping costs.

CUSTOM DOMAIN

Every site/store will need a custom domain name. You don't want use the .myshopify.com URL as it looks less professional than having your own domain (ie. www.yoursite.com). Custom domains usually cost less than $15 per year (for most extensions - .com, .ca, etc). If you have already purchased a domain name through a major domain provider, we should be able to set it up to work with your Shopify store. Alternatively, if you haven't purchased a custom domain name yet, I am happy to work with you to find the best one for your business that is currently available.

STORE POLICIES

Store policies are definitely a must-have, both for building trust with your clients, as well as legal reasons. You will want to include (and make very clear) any requirements you have, fulfillment/shipping times, when customers can request refunds, returns, and exchanges, as well as any rules you have for conducting business. If you're feeling overwhelmed by having to create these policies, I can certainly generate some standard policies, which you can then read over and edit as needed.

ADDITIONAL SERVICES

I currently offer three (3) additional services you can add to your setup package.

The first option being to Submit your Sitemap to Google's Webmaster Tools, which is needed for Google to index your site in their search results. This can help with generating organic traffic, and is definitely needed if you hope to eventually end up on the first page of a given search result.

The second option being to Create/Link a Google Analytics Account, which is only needed if you're looking to advertise/market your site via Google Ads. I can link an existing GA account to the store, or alternatively, create a new GA account for you -- using a new or existing Gmail account.

The third option is to Add a Facebook Tracking Pixel, which is only needed if you're planning on running Facebook Ads. The tracking pixel helps with managing your ad campaigns, with specific regards to conversions, click-through rates, and customer targeting.

EXTRA COSTS

There are a number of extra costs you will need to consider (which aren't included in the total price of your custom setup package via Stephen's World).

- Shopify Monthly Fees (see pricing here)
- Website's Theme (if using a paid theme)
- Custom Domain Name (usually around $15 per year)
- Email Hosting (has to be done outside of Shopify)
- Any Paid Apps Added (if applicable)
- Custom Graphics Work (if needed)
- Advertising/Marketing
- Advanced Custom Coding Modifications

If you have any questions about what is - and isn't - included in your setup package, please don't hesitate to email me at support@stephensworld.ca.

If you can prove that you're a registered non-profit organization, I may be willing to help you with your site pro bono. This depends entirely on my current work load, as well as how much help you need. For more details, please email at support@stephensworld.ca.

I work exclusively via email. This allows me to support many merchants and work on multiple projects simultaneously. It also allows me to easily maintain a papertrail of all projects I work on, which I often rely on due to the volume of customers I work with. I aim to always respond to every email within 24 hours, but it can sometimes take longer -- especially if you message me on the weekend. If you need immediate help, I would encourage you to reach out to Shopify's support directly.

At this point in time, I exclusively work with Shopify's eCommerce platform. Even if you're not selling products online, and just need a basic content website, I can customize your chosen theme to remove the eCommerce parts. For websites not yet selling online, Shopify offers a competitively priced hosting option for $14/month. 

If you're currently hosted on another platform/service, I would be more than happy to discuss the migration to Shopify, and I can also be hired for full website setups or individual tasks. 

Interested in seeing what Shopify is all about? Click here to sign up for a 14-day free trial (no credit card needed). 

As they say, this ain't my first rodeo. I've definitely picked up a reasonable amount of custom coding knowledge with HTML & CSS throughout my time as a Shopify Guru. With that said, I do not advertise myself as a professional coder. If you have any custom coding tasks, you're more than welcome to submit them, but it is possible that I may need to refer you to a coding-specific Shopify Expert if the task requires knowledge outside my skill set. The best way to find out if I can complete your custom coding task is to ask before ordering via email at support@stephensworld.ca.

Similar to the Custom Coding FAQ, I have a fair amount of experience with marketing online stores & websites from being a Shopify Guru. With that said, I do not advertise myself as a professional marketing expert. I can build you a beautiful website from scratch, but it will ultimately be the responsibility of the store owner to market their store and generate sales. I'm more than happy to discuss your marketing techniques and suggest additional ways to help market your store.

There are additional costs - beyond paying for my services - which are required to run an online store or website. The pricing on Stephen's World is purely for my help as a web designer. Additional costs may include: hosting fees, transaction fees, credit card rates, any applicable app fees, domain registration/renewal, marketing/advertising fees, etc. I am more than happy to discuss any additional fees you may incur before you purchase a service.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@stephensworld.ca.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits. _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. Cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@stephensworld.ca.

OVERVIEW

This website is operated by Stephen's World. Throughout the site, the terms “we”, “us” and “our” refer to Stephen's World. Stephen's World offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. Stephen's World is not responsible for any copyright infringements from media supplied by you, the customer, or by us, the web designer.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Stephen's World, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Stephen's World and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Vancouver British Columbia CA.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@stephensworld.ca.